FAQ
PRODUCTS
Q: What are “the hat baubles”?
A: Our hat baubles (aka, hat beads) are sold individually as a string of beads-only. They can be clipped on to any trucker hat on our site, or any net-backed trucker hat or ball cap that you already own!
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Q: What are “the truckers”?
A: Our trucker hats are sold as individual hats (beads sold separately). They make the perfect companion to clip any of our hat baubles onto!
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Q: Do you have kid-size hats?
A: Our kid-size hats and baubles are coming very soon! We’d love to hear what baubles you’d be interested in for your kiddo!
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Q: Do you have ball caps?
A: Ball caps will be added to the site very soon! In the meantime, please know that our hat baubles can easily be clipped to any net-backed ball cap!
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CUSTOM ORDERS
Q: Do you make custom hats?
A: We do! Email your request to us at sisterweekends@gmail.com and we can most likely make your vision come to life! To view our custom trucker hat listing, go to “the trucker” > “customize your own”.
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Q:Do you make custom baubles that’s are not for sports?
A: 100%. We would love to create a custom bauble for you, your business, or whatever it may be! Please email us at sisterweekends@gmail.com to get started! We can’t wait to see what you have in mind!
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Q: I love a bauble you have listed, but want it in a different color scheme. Can you do this?
A: Absolutely! At checkout there is a box to “add comment”. Please specify any desired tweaks there!
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Q: Can I order a custom bauble or hat with my team name & color?
A: Absolutely! We offer custom orders for any team + sport out there! For custom baubles, to go “the hat baubles” > “game day” > “customize your own”. For custom trucker hats, go to “the trucker” > “customize your own”.
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Q: I don’t see the hat color I want; can you order it?
A: If you don’t see the hat color you’re looking for, visit our Contact Us page or email us at sisterweekends@gmail.com and we will do our best to add it for you!
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SHIPPING
Q: How quickly will my order be shipped?
A: Every bauble & hat is creatively made to order. Our goal is to always have orders shipped within 10 days of purchase.
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RETURNS
Q: Do you accept returns?
A: All orders are final, however, we greatly appreciate our customers and your support! If you have an issue with a bauble or hat, we would love to make it right. Please email sisterweekends@gmail.com for any concerns.
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CUSTOMER SERVICE
Q: How long does it take to hear back from Sister Weekends?
A: We strive to respond to inquiries as quickly as possible. Please allow 1-2 business days for email replies!
